Refund policy
Returns & Exchanges
We want you to love what you ordered. If it isn't right, you have 30 days from delivery to return it.
The essentials
- 30-day returns from the date your order is delivered.
- Full refund to your original payment method, or store credit if you prefer.
- Free exchanges for a different size, subject to availability.
- Free return shipping if your item arrived damaged, faulty or not what you ordered.
What can be returned
Items must be unworn, unwashed and undamaged, with original tags attached and in their original packaging.
The following are final sale and cannot be returned unless they arrive damaged or faulty:
- Swimwear and intimates, for hygiene reasons
- Items marked "Final Sale" on the product page
- Gift cards
How to start a return
- Email us at madgiinyc@gmail.com within 30 days of delivery with your order number, the item(s) you'd like to return, and whether you'd like a refund, store credit or a different size.
- We'll reply within 1–2 business days with your return instructions and return address. Our pieces ship from more than one warehouse, so please wait for our instructions and don't send items to the address on the package.
- Pack your item(s) securely, include your order number, and send them using a trackable shipping service. Keep your tracking number until your refund is complete.
Items sent back without first contacting us cannot be accepted.
Return shipping costs
- Damaged, faulty or wrong item: free. We'll send you a prepaid return label or a replacement. Please email us photos within 7 days of delivery.
- Size exchanges: we cover shipping on your replacement. You cover the cost of sending the original back.
- Change of mind: you cover the cost of return shipping. Original shipping charges are non-refundable.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may then take a few more days to post it. Store credit is issued as a gift card by email and never expires.
If you used a discount code, the refund is for the amount you actually paid.
Damaged or faulty items
Please inspect your order when it arrives. If anything is damaged, faulty or not what you ordered, email us photos within 7 days of delivery and we'll make it right with a replacement or a full refund, including shipping.
International returns
International orders can be returned under the same 30-day policy. Return shipping is the customer's responsibility (except for damaged, faulty or wrong items), and import duties and taxes are non-refundable.
Questions?
We're here to help. Email madgiinyc@gmail.com and we'll get back to you within 1–2 business days.