Shipping policy
Shipping Policy
We want your Vessini order to reach you quickly and in perfect condition. Here is everything you need to know.
Free shipping on orders of $50+
Every US order of $50 or more ships free with Economy shipping. No code needed. The discount is applied automatically at checkout.
US shipping rates
| Method | Order | Rate |
|---|---|---|
| Economy | $50 and over | Free |
| Economy | Under $50, up to 5 lb | $4.90 |
| Economy | Under $50, 5–70 lb | $19.90 |
| Standard | Up to 1 lb | $6.90 |
| Standard | 1–5 lb | $9.90 |
The exact rate and estimated delivery date for your order are shown at checkout before you pay.
Processing time
Orders are usually processed within 1–3 business days (Monday to Friday, excluding US holidays). You will receive a confirmation email when your order is placed and a shipping confirmation with tracking as soon as it leaves the warehouse.
Delivery times
- Pieces marked "Ships from the USA" ship from US warehouses. Once dispatched, Standard delivery typically takes 3–4 business days and Economy 5–8 business days.
- Some pieces ship from overseas partners. These take longer to arrive. The estimated delivery date shown at checkout applies.
- Bags and accessories ship directly from our partner brands, and their shipping rate is calculated at checkout.
Because our pieces ship from more than one warehouse, an order with several items may arrive in separate packages. You will receive tracking for each one, and you are never charged extra for a split shipment.
International shipping
We ship to Canada, the UK, much of Europe, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the UAE. Rates are calculated at checkout (USPS or DHL Express). International orders may be subject to import duties and taxes charged by the destination country. These are the customer's responsibility and are not included in your order total.
Tracking your order
Your shipping confirmation email includes a tracking link. If your tracking has not updated for 5 business days, or your order has not arrived by the estimated date, please email us and we will look into it right away.
Lost, stolen or damaged packages
If your package arrives damaged, please email us a photo within 7 days of delivery and we will make it right. If tracking shows delivered but you cannot find your package, check with neighbours and your local post office first, then contact us. We will work with the carrier to resolve it.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible. We can update the address only if the order has not yet shipped.
Questions?
Email us at madgiinyc@gmail.com. We reply within 1–2 business days.